Support

Help and support

Last updated 28 September 2026

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How RallySteps works

Each day your child plays a short set of cards: a warm-up, a racket card, a focus card and a Boss card. The phone stands on the floor, the coach's voice leads, and the day ends with a badge.
Four to five short days a week is plenty on top of lessons. Days off never reset anything.
Grown-up settings, plans and links sit behind a grown-up check, so children cannot reach them by accident.

The first week has everything, free, with no card needed.
After that the free plan stays free, with a set of cards each day, the day badge and your child's page.
The full plan adds every card for their ball stage, a coach that adapts the week to what they find easy or tricky, moving up to the next ball stage, weekly notes for you, and extra cards after the badge.

Buy: in the app, open the grown-ups area and choose See plans. Payment goes through your Apple ID.
Cancel or change: on your iPhone, Settings, your name, Subscriptions, RallySteps. Cancel at least 24 hours before the renewal date to avoid the next charge.
Restore: on a new phone, open the grown-ups area, See plans, Restore purchases.
Family Sharing: one subscription covers every child in your Family Sharing group, on their own devices.
Refunds: Apple handles refunds. Request one at reportaproblem.apple.com.

Wall Rally can listen for the ball hitting the wall to count hits. The sound is analysed on the phone as it happens and is never recorded, stored or sent anywhere.
If you say no to the microphone, your child taps to count instead. You can change this later in iPhone Settings, RallySteps, Microphone.

Everything your child does is stored only on your phone. There are no accounts. See the privacy policy.
To start from the beginning, open the grown-ups area, Backup, notes and start over, then Start over. Deleting the app also deletes everything.

Play in a clear space with a soft ball, away from furniture and windows, and with a grown-up nearby. Stop if anything hurts.